Shipping Policies

Shipping Policy

Thank you for shopping with SEPTEX l.l.c.! We strive to provide you with the best shopping experience, and that includes a smooth and reliable shipping process. Please take a moment to review our shipping policy for more information about how we handle your orders.

1. Order Processing Time

  • All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email.
  • Custom or made-to-order products may take additional time to ship. Estimated processing time for these items will be stated on the product page.

2. Shipping Rates & Delivery Times

Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to view the total shipping cost during checkout before finalizing your purchase.

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 1-3 business days 2.00 €
Expedited Shipping 1 business day 15.00 €

Note: Delivery times are estimates and may vary depending on the shipping carrier and location. We are not responsible for delays caused by the shipping carrier or factors beyond our control (e.g., weather).

3. Shipping Address

  • Please ensure that the shipping address you provide is correct and complete, as we cannot be responsible for lost packages due to incorrect or incomplete addresses.
  • If you notice an error with your shipping address after placing an order, please contact us as soon as possible at info@septex.co. We may be able to update your address before the order is shipped.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
  • If you have any issues with tracking or suspect your order is delayed, please contact our customer service team at info@septex.co for assistance.

5. Lost or Stolen Packages

  • Septex l.l.c. is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please contact the carrier directly to file a claim.
  • If your package was lost in transit before it was marked as delivered, please contact us, and we will assist you in investigating the issue.

6. Return Policy & Exchanges

  • For information on returns, exchanges, and refunds, please visit our Return Policy Page.

7. Contact Us

If you have any questions or concerns about shipping, feel free to reach out to our customer service team at info@septex.co or +383 46 466 566. We are happy to assist you!

Thank you for choosing SEPTEX L.L.C.! We appreciate your business and look forward to serving you again.

SEPTEX L.L.C.

Welcome to Septex l.l.c., where innovation and excellence in personal care products come to life. We specialize in the production of premium shampoos and a wide range of cosmetic products, tailored to meet the diverse needs of our customers. In addition to our own brand, we proudly offer formulation and private label production services, providing comprehensive solutions for businesses looking to create their own unique product lines.

Our company is driven by a team of highly skilled professionals, including experts in engineering and quality control. With years of experience and a commitment to continuous improvement, we ensure that every product we create meets the highest standards of safety, efficacy, and customer satisfaction.

Equipped with state-of-the-art infrastructure and advanced technology, we are dedicated to pushing the boundaries of innovation in the dermaceutic industry. Our goal is to empower businesses and individuals with products that not only enhance beauty but also promote well-being.

Join us on our journey to redefine personal care. At Septex l.l.c., your vision is our mission.