Shipping Policies
Shipping Policy
Thank you for shopping with SEPTEX l.l.c.! We strive to provide you with the best shopping experience, and that includes a smooth and reliable shipping process. Please take a moment to review our shipping policy for more information about how we handle your orders.
1. Order Processing Time
- All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email.
- Custom or made-to-order products may take additional time to ship. Estimated processing time for these items will be stated on the product page.
2. Shipping Rates & Delivery Times
Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to view the total shipping cost during checkout before finalizing your purchase.
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 1-3 business days | 2.00 € |
| Expedited Shipping | 1 business day | 15.00 € |
Note: Delivery times are estimates and may vary depending on the shipping carrier and location. We are not responsible for delays caused by the shipping carrier or factors beyond our control (e.g., weather).
3. Shipping Address
- Please ensure that the shipping address you provide is correct and complete, as we cannot be responsible for lost packages due to incorrect or incomplete addresses.
- If you notice an error with your shipping address after placing an order, please contact us as soon as possible at info@septex.co. We may be able to update your address before the order is shipped.
4. Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
- If you have any issues with tracking or suspect your order is delayed, please contact our customer service team at info@septex.co for assistance.
5. Lost or Stolen Packages
- Septex l.l.c. is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please contact the carrier directly to file a claim.
- If your package was lost in transit before it was marked as delivered, please contact us, and we will assist you in investigating the issue.
6. Return Policy & Exchanges
- For information on returns, exchanges, and refunds, please visit our Return Policy Page.
7. Contact Us
If you have any questions or concerns about shipping, feel free to reach out to our customer service team at info@septex.co or +383 46 466 566. We are happy to assist you!
Thank you for choosing SEPTEX L.L.C.! We appreciate your business and look forward to serving you again.